Here you will find information regarding our policies, and other information you may need to know. Click on a topic below, and it will take you to that specific topic.
Return / Exchange Policy
Click here to review our return/exchange page, including how to receive a return authorization.
Damage Claims
All damage claims (for items delivered via UPS/FedEx, or via USPS with insurance paid for), discrepancies, and late delivery claims must be made within 3 business days of the order being received. There will be No exceptions to this policy. If a gift arrives damaged or there is a discrepancy Potter's Gifts will make every effort to resolve the issue in a timely manner and to your satisfaction. Credits and or refunds will be at the sole discretion of Potter's Gifts and will only be issued if damaged items or discrepancies can be verified by the carrier. If you dispose any items before we can verify the damages/discrepancy we will not issue any refund. All claims must be issued in writing by using our contact form here.
Payment Types
We accept multiple forms of payment. We accept Visa, Mastercard, Discover, American Express, PayPal, and eChecks via our 100% secure PayPal system. Our system is so secure, we have it setup where no employees of Potter's Gifts ever see your credit card or account numbers.
We also accept Google checkout, checks and money orders. Checks and money orders can be mailed to:
Potter's Gifts
P.O. Box 5601
Saginaw, MI 48603
Please ensure checks and money orders are made out to: Potter's Gifts.
Personal checks are accepted, however, there will be a holding period before the item has been shipped. We will verify the check has cleared, prior to shipping the order. Typical holding time is 2-4 business days.
Warranty / Guarantee Information
We want to ensure you enjoy your purchase, so we do guarantee our items for 30 days by offering a 30 day return / exchange policy. After 30 days, we strongly recommend contacting the manufacturer of the product for all warranty claims.
Privacy Policy
Potter's Gifts is STRONGLY committed to your privacy.
We use "cookies" in a limited way to help deliver advertisements and to identify unique browsers that visit us and to track usage throughout our site. Some of our business affiliates and advertisers use cookies, which can be used to tell when your computer has contacted a Web site. Because we do not control the privacy policies of our business affiliates, advertisers or any other sites to which we may provide hyperlinks, you should check the privacy policy of the site you are visiting if you have any concerns about that site’s use of cookies or about that site’s use of your information.
If you supply us with your postal address, or email address you may receive periodic mailings from us with information on new products and services or upcoming events via postal mail or electronic mail. If you supply us with your telephone numbers on-line you may receive telephone contact from us with information regarding new products and services or upcoming events. We do not share any of this information with anyone outside of our company, or our parent company We Stretch Your Dollars, LLC.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.
If you would like to be removed from any of our mailing lists, If you do not wish to receive such mailings, please let us know by writing to us at this address: Potter's Gifts, P.O. Box 5601, Saginaw MI 48603. You can also fill out our contact form found here.
Back Order / Out of Stock
Due to the high volume of orders across multiple channels, it is possible an item you ordered may be out of stock in rare circumstances. If an item is out of stock, we will immediately place the item on backorder and notify you of the estimated shipping date. Since we do not have access to any credit card numbers, the order is initally charged when you order it, not when the items are shipped. You may cancel the backordered item at any time, and we will refund the purchase amount of the product, plus any applicable shipping fees attached to it.
Stock Status Information
Pre-Order Status
Pre-order this item now! Although this item may arrive at any time, we expect the manufacturer to release it in the month and year listed next to the item (for example, July 2009). Please note that this date is subject to change at any time and without notice due to possible, and often likely, manufacturer delays. Therefore, after you order, please check your account for updated availability information. We will not charge your credit card until the item comes in stock, if you choose the "Pre-Order Credit Card" option during checkout. If you choose any other payment option, your credit card/Paypal account will be immediately charged.
Special Order Status
You can order this item now and it may be available from the manufacturer. After you place your order with us, Potter's Gifts will verify the availability of this item and special order it for you. Please understand that availability and delivery times are unpredictable and can vary greatly. Manufacturers may even cancel, discontinue, or change items that are in this status without notification or reason. Therefore, after you order, please check your account for updated information. We will not charge your credit card until the item comes in stock, if you choose the "Pre-Order Credit Card" option during checkout. If you choose any other payment option, your credit card/Paypal account will be immediately charged.
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